Our travel protection is designed exclusively for our clients, with 93 days, unlimited medical cover and no additional fee if clients hold over £1 million with us – we believe it to be among the best in the travel insurance market, says Relationship and Rewards Manager, Irene Collins.
“There are a number of reasons why we believe our travel protection is perfect for busy clients and their families, travelling abroad for business or on holiday,” says Irene. “We strongly believe our cover is on par with the most competitive offerings out there.”
“Where it is covered and there is clearly a claim to be paid, we do our utmost to ensure clients get what they need, wherever they are in the world,” says Irene.
Coutts Travel Protection received an average of 96 claims a month in 2023 with an average payout ratio of 97%.
“We treat clients fairly and stick to the true interpretation of terms and conditions allowing for a case-by-case rationale that’s fair,” says Irene.
“We work with global insurer Allianz who are able to exercise their worldwide expertise and broad presence in the travel sector. This was really useful in the pandemic when they were able to secure refunds for a good number of bookings in countries in lockdown.”
Clients and their families are covered including children up to 18 years old, or 23 years old if still in full time education, spouses, or partners with whom they’ve been in a relationship over six months.
There’s no additional cost to benefit from the cover for any client with over a £1 million in combined assets and liabilities with Coutts – but they must opt in.
For clients with less than £1 million, the cost is £400 a year, payable £100 quarterly in arrears.
“Sometimes a client might need to make a claim after they’ve received medical assistance or treatment,” says Irene. “For example, if you (or a loved one) is skiing, you might have an accident and need some extremely urgent medical treatment – and therefore, understandably, you’re probably not going to be thinking about calling your insurer first. In that case we’ll ensure you’re covered for treatment, subject to the terms and conditions, even if you get in touch after you’ve received it. Clients shouldn’t get caught in the middle of an insurance claim, especially if they’re vulnerable in hospital.”
“Likewise, if a client falls foul of airport strikes and their flight is cancelled, we’ll do the research to make sure their claim stands – within reason. For example, if there was no reasonable way for them to know about the strikes in advance and the airline was still taking bookings then they should get a full a refund from the airline and be able to claim on their cover for any accommodation they were unable to use. Our relationship with Allianz allows us to make sure our clients have fair and appropriate cover in these situations.”
“In the past, in the terrible case of a bereavement, we’ve also been able to help clients. Our private bankers can take their cases in hand to ensure their insurance concerns are covered during extremely stressful times,” says Irene. “We know these can be really terrible moments, so we’ll always strive to do the right thing.”
Since we launched our policy in 2016, we’ve always been rated 5 stars by industry body Defaqto.
To take out Coutts Travel Protection for you and your family, log in to our digital services via your desktop and select the green arrow in top right-hand corner where you’ll find Coutts Travel Protection. Alternatively, visit coutts.com/ctp for an application or contact your private banker.
Since we launched our policy in 2016, we’ve always been rated 5 stars by industry body Defaqto.
To take out Coutts Travel Protection for you and your family, log in to our digital services via your desktop and select the green arrow in top right-hand corner where you’ll find Coutts Travel Protection. Alternatively, visit coutts.com/ctp for an application or contact your private banker.
Coutts Travel Protection includes Travel and Loss Damage Waiver Insurance which is underwritten by AWP P&C SA. Allianz cover all elements of Travel and LDW insurance underwritten by AWP P&C SA under Terms & Conditions in the policy wording.
Note: • The child is considered to be in full-time education up until the date the last examination is taken or the last piece of coursework is submitted (whichever is later). • Children aged between 18 and 23, who have left compulsory education and are travelling on a ‘gap year’ are only covered if they can provide evidence that they have applied for a university or college placement. • A protected client or their partner, who are divorced or separated and whose children do not live permanently with them, may still cover their children under this policy provided the children live in the same country of residence as them.
Coutts Travel Protection is available to Coutts clients for £400 per year, charged quarterly in arrears. We will waive the fee if the average value of the combined assets and liabilities that you hold in sole and joint accounts or within a Fee Family is in excess of £1m.
You can apply online if you are registered for our Digital Services. Prior to making an application, please ensure you have read through the Insurance Product Information Document for a basic summary of the policy cover and main exclusions.